How can we help?

Our team is here to make sure KamuSpec works for you. Reach out anytime.

Email Support

Best for non-urgent issues and billing questions.

support@kamuspec.com

Response within 4 hours

Phone Support

Talk to a real person. No bots, no phone trees.

(832) 258-1229

Monday-Friday, 8am-5pm CST

Support Hours

We're available during business hours CST.

Monday – Friday

8:00 AM – 5:00 PM CST

Troubleshooting

Report not generating

  1. 1.Check that all required fields are filled in before submitting.
  2. 2.Ensure you have a stable internet connection when generating the report.
  3. 3.Try closing and reopening the app, then attempt to generate again.
  4. 4.If the issue persists, contact support with your inspection ID.

Photos not syncing

  1. 1.Verify that you are connected to the internet.
  2. 2.Open the app and pull down to force a manual sync.
  3. 3.Make sure the app has permission to access your camera roll in your device settings.
  4. 4.Photos captured offline will sync automatically once a connection is restored.

Cannot log in

  1. 1.Double-check that you are using the email address associated with your KamuSpec account.
  2. 2.Use the "Forgot Password" link on the login screen to reset your password.
  3. 3.Clear your browser cache or reinstall the mobile app and try again.
  4. 4.Contact support if your account appears to be locked.

App crashes or freezes

  1. 1.Close the app completely and reopen it.
  2. 2.Check for an available app update in the App Store or Google Play.
  3. 3.Restart your device and try again.
  4. 4.If the problem is reproducible, note what you were doing and contact support.

Frequently Asked Questions

How do I add a new inspector to my team?

Go to Settings → Team Management → Invite Inspector. Enter their email address and they will receive an invitation to join your account.

Can I use KamuSpec offline?

Yes. You can capture photos, record voice notes, and complete inspections without an internet connection. All data syncs automatically when you reconnect.

How do I send a completed report to my client?

From the report screen, tap Share → Send to Client. Your client will receive a secure link to view their report in the client portal.

How do I cancel my subscription?

You can cancel anytime from your account dashboard under Settings → Subscription → Cancel Plan. Your access continues through the end of your current billing period.

Is my data secure?

Yes. KamuSpec uses industry-standard encryption for all data in transit and at rest. We do not sell or share your inspection data with third parties.

What devices and platforms does KamuSpec support?

KamuSpec is available on iOS (iPhone and iPad), Android, and as a web app accessible from any modern browser.

Still need help?

Our team is always happy to walk you through any issue. Send us a message and we'll get back to you quickly.

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